Client Reviews on rcj.ca
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Very rude people . Have no idea what customer service is and I have a lot of friends that said they tried to rip people off I wouldn't recommend it had a very unpleasant experience
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I have been dealing with RCJ for over 20 years and in all that time I have had nothing but fair and courteous service - they offer a fair loan price and always have shown empathy for my situation - THANK YOU!!!!
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Good service and fair deals on loans and sales.
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Not just a pawnshop and they treat people with dignity no matter the reason you are coming to the store. I prefer this jeweler for most things. They are kind, helpful and don't gouge either. I lost an earring backing and one of my bracelets had become very difficult for me to fasten myself as the ring the hook went into was quite tiny. Took other items in for a repair and while there mentioned the above. They gave me a new earring backing and fixed the ring on my bracelet at no charge. Did it while I waited too. Most places just want your money - this business does little things for free if it is possible for them to do so. On a different occasion, one of the clerks even gave me an education on diamonds while they were helping me with an insurance claim for a lost stone. I really like the way they treat people here and trust them not to cheat.
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These guys are rude to their customers . They make you feel really low . I only had one good experience their with the lady she was actually welcoming
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First ill start by saying ive been a longtime customer always satisfied with my purchases but never really liked the way some of the staff treated me. Dispite the service ive always been quik to tell a friend about Royal city jewelers good prices and 5 year policy for 20% upgrading jewellry. I have upgraded my purchases several times always paying up. Chains, rings, watches Thousands of dollars and have reciepts aswell as the jewelry to prove my patronage. Well today they decided to tell me i could only get half of what i paid on my next trade up. They told me since im getting close to 5 years on my reciept they can only offer me half of the value. Said the general manager who wasnt even on site would only approve me for 50% of my reciept. Read the fine print!!! But there is no fine print. No stipulations, return within 5 years in good condition recieve full price down on 20% upgrade. Very suspicious. Was it my appearance, my ethnicity, my age. I would not accept 50% less for something in the same condition that it was when i purchased it from them. They made money when i bought the first piece. Theyll make money when i uprade. But now they want to make money by giving me less for my trade. You wont give me what i paid but you will give me half. So my piece does have value. Alot more i could say. But i wont make a difference. A loyal customer has no value in an internet era. Very disappointing. Thanks royal city for all the birthdays and mothers days Fathers days anniversarys gifts they always made my family smile. No more. I left feeling exploited with no good explanation other then it is what it is. Take it or leave it. Shame on you.
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Love this place!!!I have been coming to Royal City Jewellers for 38 years and i frequent this establishment often!I believe Royal City Jewellers is beyond reproach whether you are going to them for a loan or for purshases. The staff are knowledgeable and they seem very sincere in doing their very best to help all their customers. Ive always left knowing i got the best bang for my buck. Every purchase ive made from them has always been appraised without fail over double what i paid. I will only purshase my Jewellery from them, I trust them more than Birks or Peoples, Micheal Hill ect!
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They were very helpful and finding exactly what I needed. Excellent customer service. :)
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I was in to pawn my Digital SLR camera kit. The guy behind the counter said that my kit, with extra lenses, sells for $300 new---- not true as the camera itself sells for $900 at costco... never mind the extras...another $400.I graciously accepted his evaluation and agreed to a loan for $80.I mentioned that the camera was worth more than $300, yet I'd take the $80 thankfully.I didnt get his name. All I can say is that he wore glasses and was he cross eyed.... He threw a hissy fit and accused me, of accusing him of ripping me off! Where the **** did that come from?Then he refused to serve me. This guy is obviously very insecure and has inferiority issues.Dont fire him, just put him in the back sweeping floors, rather than have him dealing with customers...Thats just bad business.
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Terrible, wouldn't take gold coins. Then for a 1 carat ring with 12 other good sized diamonds that's appraised for 14000 they said they would give me 300 lmao what a joke
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