Client Reviews on Rochester PawnGold

    • 4.1
  • 56 Reviews

Most helpful positive review

0 people found the following review helpful

By Pondero Jones Aug 16, 2019

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Most helpful critical review

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By I'm here for change Jun 16, 2019

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Wil see how this pans out first . Before I tell my story As of right now .. Its not looking good .If the owner does the right thing . Then ill be nice . He already has 2 strickes So I'm finishing my review ..Eric and the rest of the guys have always taken care of me and been very polite and nice . I won't get into the situation that happened to me . I was not very happy what so ever when it comes to the owner . It took couple weeks to take care of the problem . The out come was not what I wanted but I took the deal cause I was afraid it wasnt going to end well . The owner needs to be more professional when it comes to him screwing up and talk to the person himself instead of avoiding . the situation . . I have never gone threw anything like this with a pawn shop . I hope I never do again . These guys ARE LOSERS .. MISERABLE BOYS THAT ARE still wearing diapiers.stay off THE DRUGS boys SOONE OR LATER THEY WILL BE SHUT DOWN THEY BUY STOLEN STUFF ALL DAY LONG AND OWNER TAKES IT TO SELL ON EBAY

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If I could give less than one star I would!!! it's no wonder this place was on the news for buying stolen goods !! they do not stand behind anything they sell .when I asked for a receipt he said I didn't need one and now that the thing does not work will not take it back.

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They are awesome and have great customer service -PJ

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This place only helps out people who are on drugs so if your not on drugs and your pawing your stuff for your family or to pay bills Do not go to this place cause they will not help you

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Myrtle .

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Pretty great customer service and decent prices!

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It's a shame. These guys used to be ok. Don't take your business there.

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I pawned my smart tv for a short term loan, they broke the screen while it was in their possession. They gave me another, of inferior quality, and it has stopped working. Needless to say, I will take my future purchases up the street to U-Trade.

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It is fascinating first of all, that only 8 months ago (specifically December 2016) there were only 3 or 4 reviews here for this shop. It had been that way for quite awhile, like 2 years. Then, after I complained bitterly here about how I was treated there are dozens of new, GLOWING reviews but mine are gone. Huh? Interesting. The owner is personable upon first meeting, but God help you is you have any sort of disagreement with him. He will put you on his [NUMBER RESTRICTED] autodialer and phone you around the clock to hang up on you. If he decides to speak it is very vulgar. I have the audio files to prove it so, be very very careful doing any business with this business front.

Feedback:

Great customer service, as well as very friendly. Willing to work with you should things in your life get complicated, as they often do.

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