Client Review on Rhinebeck Bank

Feedback:

on jan 19 2016 i opened an account with rhinebeck bank also getting a debit card which i was told i would receive in 7 to 10 buisness days after 14 days i called rhinebeck bank the card went to the wrong address so i told the person at customer solutions to cancel that card so no one could get my bank info she then stated she would send a new card still have not received that card called today customer solutions again she tells me i will not receive my card until the begining of next week well that is NOT 7 to 10 day going on 21 days on top of it if and when i get my card i would have to wait an additional couple of days for my pin number that the bank gives to you i dont even get to pick my own pin number if you are thinking of opening account at rhinebeck bank i would check other banks than this one this definetly not the way to do buisness.i also have had other issues with this bank the tellers are horrible i feel they should not have a customers solution phone number they do not try to find any solutions any of my concerns