Client Reviews on Revel Systems
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By far the worst customer support I’ve experienced with a software company. They are condescending from setup to support. They don’t value customer loyalty and just want to charge for every tiny thing possible. I would never recommend working with this company. Once they got a little big they decided to not care about their clients any more.
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So far so good. System is easy to use. Customer support is professional and responsible.
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DO NOT USE! Look into BreadCrumb.The worst customer experience that i have experienced. It took me multiple emails that spanned over weeks to get them to engage and respond to emails. Once I actually got a sales rep i signed a "service" contract and purchased their hardware. That was my MISTAKE! Once I paid for the hardware the entire REVEL team disappeared. I have spoke with their team about canceling the contract, they refused and now they send me collections over $500 "cancellation fee". I am out money for purchasing their hardware and a lot of time chasing them down.
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Sketchy company. Be wary of doing business with them.
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If I could give LESS than one star, I would. We have been using Revel for over a year HORRIBLE tech support. The tech support people are not very knowledgeable about their own product.
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Constantly crashing, updates always messing things up, connection is never stable
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I am a small business using this POS System. If you have a small business you may not like this system due to issues with support. Very limited support when getting started. I feel I am on my own most of the time. If your a corporation this product would be a good option. Upfront hardware cost are high compared to other products on the market. Monthly subscription fees are high. Do you homework and review other options if you have a small business.
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If leaving a review is the only way you will respond to your customers, this is what I have to do. I have reached out to support, billing, and customer relations and have received no response back. I have been charged a total of $2,400 for your white label app and never received the final product. I have documentation of all the months by locations which were billed for monthly subscriptions for services never delivered. If you want to show potential customers that you are truly working on a better customer service team, please tell me how you will be resolving this issue and I will be happy to followup on this post.Update:They have finally credit my account back! Thank you
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I would say they had bad customer support, but they really don't have any customer support. To call them unethical or dishonest would be too kind. If you are wondering about the 5 star reviews many are written by employees, Dylan Phan for example.
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I've been using Revel POS systems for my restaurant for the last 3 years. It has been a tremendous tool in running and managing my business. The technical support has really improved and is very helpful with all my requests and questions. They also follow up promptly to ensure the queries have been successfully resolved and continue to be so. The back end managing of the system has helped me manage my POS from off site locations as well as extensive modifications and customizations to suit my operation. All in all, I have been very content using the Revel POS platform. The system and technical support are a great win for me!
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