Recovery Management Services, Inc.
Client Reviews on Recovery Management Services, Inc.
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They are legit, and they are legit at being losers who never got loved in life. They overcharged me when I did not even set up an additional payment. I get that they are debt collectors, but the way they talk is so absurd.
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Very very rude people horrible customer service Marissa Benitez that works there calls me to harass me on a weekly bases. I understand They have a job to do but being disrespectful, yelling and throwing a tantrum Over the phone because they cannot receive the funds right than and there is a crazy way to act. I have Set up arrangements to pay back my loan and Marissa just likes to go on and on about NOTHING i am Really starting to think that she just likes to talk for fun. She definitely needs to take a customer service class or she will probably have to stay at this job for a very long time with that attitude
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the worst customer service i have ever dealt with in my life. never have i been so pissed of with a customer service rep i had to hang up on them. theses people do not want to work with you and will call you a liar with no hesitation. the school that sent them the debt would not give us info to contact them or who they were. over a year later i receive my first letter and they tell me they've sent out multiple and when i tell them they didn't they say i am lying and blame it on the post office. just very rude unprofessional people work here
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Kevin Baker was very respectful and helpful!
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If I could give negative stars, I would. They are the meanest, most disrespectful people I have ever had the displeasure of "speaking" to. By law, they're required to send you an account statement every month. They stopped sending mine, for some reason. When I inquired, I was pretty much told I was an idiot because I "need a statement to pay my bills". I have an agreed monthly payment amount with them. The 1st of this year I paid them 10 TIMES the agreed monthly amount. They called me to harass me about missing February. Seriously??!! Also, they tacked on an additional $1,700 onto my bill and blamed the originator. Which I confirmed was false. It's not part of the original debt, so I'm not liable. Not very professional, unfortunately. You get more with honey then vinegar.... I digress...
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The anti-Christ works here
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Very disrespectful human beings.I have been dealing with this agency for over the course of of 6 years. I am at my final payments and the disrespect and inhumane actions have made me feel soo little. Jeremy has been over my account for the past 6 years and was nice in the beginning but this time he called with such an aggressive tone and when asked to speak to management (Joe) I received such a passive aggressive response for him as well.I am appalled at the horrible customer service and lack of humanity, you don’t treat clients who have NEVER given a problem with paying off debt they way I was just treated. Shame on RMS for the lack of integrity and dignity- These are not agents anyone would want to portray the personality of a company!
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I worked professionally with RMS for many years. I have never worked with an agency that is more friendly and helpful while still carefully following legal measures as part of their processes.
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