Client Review on Pennsylvania State Employees Credit Union

Feedback:

Absolutely the worst banking experience I've ever had. I chose PSECU for my auto loan because it was 0.25% lower than competitors. It was NOT worth it. I was told that I would be able to choose the day of the month on which my loan payment was due. When the bills first arrived on the 9th, I paid it from my savings so as not to be late. I then called in and asked to change the date it was due to the 18th, but they told me that since I paid a couple already, that I could no longer change the date. Apparently, that was in the fine print of the agreement which I never saw because the dealership setup the loan on my behalf. I don't have the money to make the payment on the 9th, which is why I made sure that I could set the date before entering into this agreement. I have a grace period of 10 days to avoid a late fee, so I am able to continue making payments, but they will not setup automatic payments for a date after the due date, so I have to send a check every month. They also don't send out coupon reminders so I have to create a calendar entry in my phone to remind me every month. Oh, I also tried to setup automatic bill pay at my normal bank to send a check once a month but the first month, the credit union "never got the check" and assessed a late fee. I've been using my bank's automated bill pay feature for almost 15 years now with all kinds of accounts and this is the first time the check never arrived, so while I admit it's possible it was lost in the mail, I think it's more likely that it was lost in PSECU's general incompetence. Now I have to pay a stop check fee with my bank. The summary here is that you should never use this credit union because something similar to this is certain to happen to you too.