Client Reviews on ProPay USA

    • 2.8
  • 9 Reviews

Most helpful positive review

0 people found the following review helpful

By Dawn Emanuele May 16, 2019

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Most helpful critical review

0 people found the following review helpful

By J Madsen Oct 16, 2019

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Overall Feedback:

Spent over a day getting an issue they introduced that caused payments not to go through. Ended up having to go all the way to the top to get their technical issue resolved which they first blamed on us.

Overall Feedback:

Good customer service. Low rates. Their services help you succeed in running your own business.

Overall Feedback:

I have used ProPay for my Mary Kay business I believe since 2004. It has been so easy to work with them. I’ve never had a problem. I love having the app on my phone.

Overall Feedback:

Great payment processing API. If you use it, go with SPI

Overall Feedback:

Difficult to work with, slow to respond, blew our deadlines, undocumented "features" are released that break our code and cost hours of time to track down what's broken.

Overall Feedback:

Needed to get transactions for the year for tax purposes. I was very impressed with the expediency she answered my question and sent email almost immediately. I love Propay!!!

Overall Feedback:

The worst customer service I have ever experienced! DO NOT USE THEIR SERVICES! If I could give zero stars, I would. Signed up for the service to accept credit cards but then ProPay held the funds and would not release them to me! Look into other options, do NOT use ProPay

Overall Feedback:

ProPay is terrible! I used my ProPay debit card to make a purchase. The amount was taken from my account twice. ProPay insisted it was the company where I made the purchase. After an investigation it was determine that it was ProPays mistake. I'm still waiting to get my money back. No one from their finance department will return my calls.

Overall Feedback:

keep getting email spammed by:Bryce ThackerExecutive Vice PresidentProPay watch dealing with a company that email spams!

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