Client Review on Prolific Business

Feedback:

I had been using their credit card processing for our business since 2012. They used to have a local rep and be reliable and reachable, but in recent months many transactions would not process correctly, constant errors on their website. I was no longer under contract, I asked to terminate services and they wanted to hit me with "early termination fees" of almost $400 even though I was NOT UNDER CONTRACT! I took MONTHS to get them to terminate my services, finally I contacted my bank to put stop payments on them, then they sent me to collections even though I had written proof that we owed nothing! DO NOT DO BUSINESS WITH THEM THEY ARE CROOKED. James Dodson and Kelly Shanahan are CROOKS that will try to steal your money if you try to dare leave their services. UPDATE 21JUL2017 - I have received a refund in full of the amounts charged to our account after the termination was completed. Prolific has also refunded my early termination fee in full.