Client Reviews on POSitive Software Company

Feedback:

1) bad functionality. they do offer lots of functionality and it's great, if they worked without a problem. i kept running into many road blocks and had to find a work around. i'm actually an IT consultant for one of the big 4 so i'm familiar how to test software. i found glitches, unresponsive functionality, as well as inconsistent behavior. unstable when upgraded; had to call my dealer to resolve. some functionality that worked in the previous release doesn't work in the current-->poor regression testing. i raised some of the issues and was ignored. it seemed that they focus way too much on the look and feel vs functionality. 2) horrendous customer service. not very helpful even though you pay for their customer support. they have tiered customer support packages. was told that i had to upgrade in order to be helped with my issue although wasn't guaranteed that it could be resolved but in order to look into it i had to upgrade. what kind of support is that? 3) they don't stand behind their word. online they mentioned you can submit questions online and get answers without buying support (SMA): "use our NEW SupportNet. On-line Support tickets. Let's you submit a ticket, track it and see our reply." that's not true. i submitted several tickets and fell through a black hole. i called later to follow up and said that i had purchase support. 4) unresponsive. they hardly answer your questions and say that i had to join a weekly group phone conference where everyone is trying to get their questions answered. personally, waiting for a week to get my question answered is not acceptable especially when support is being paid for.save your buck for a more reliable and especially friendly, helpful customer support. if you don't care about functionality or customer support and just want something that looks pretty, which they do a great job on, this software is for you.