Point West Credit Union
Client Reviews on Point West Credit Union
Feedback:
I have banked at PWCU for decades and loved them. I even tolerated their move to the horrible new location, but since their move the new staff are horrible. Customer service seems to be the last thing they care about. They make you feel like you are bothering them. For the first time I feel like maybe this is not the bank for me.
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I called 4 Portland area credit unions to compare home equity lines of credit and decided to go with Point West because they had the best rate and terms. In my research I saw they had mixed reviews, but most of the negative reviews related to customer service and limited branch locations, and I didn't think any of that would impact my situation. So I applied online. Almost a week passed and I heard nothing, so I called them, learned who my rep was and left a message. I expected a call that afternoon. When I didn't hear back, I called again the next morning and got through to my rep. I learned they needed to confirm I had mortgage insurance. This didn't make any sense to me because mortgage insurance is only required if you've paid less than 20% equity into the property. The rep called the underwriters to confirm. And they insisted I must have mortgage insurance to get the line of credit so my application was denied. Really?! My credit score is over 800, I've never missed a payment in my life, and I have more than enough equity in my house for the small loan I was requesting. I called the 3 other credit unions to see if they required mortgage insurance for their home equity line of credits and all said no and were confused by the question. I asked my mortgage broker if she had ever heard of such a thing and she said she hadn't. I then chose one of the other credit unions to start my application and within 2 days I had a pre-approval letter. Missed opportunity Point West! I would have been easy money for you.
Feedback:
Been a customer for many yrs. Was happy until they moved to new location, which only has 2 tellers and if one is on break you can be standing in line quite a while. They also changed the times mobile deposits are done, 7:15 am. And 2:15 p.m, we liked it when they did it right away. Their new app is awful! Have to do extra steps to transfer money from one account to other. Please fix your app and add more tellers and go back to doing mobile deposits several times a day.
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Ese vanco teda muy vuen credito es muy vueno
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Why do the bank managers think it's okay to not tip or to tip a buck for services well rendered? It's disappointing. I've been a customer for years and it's one annoyance after another lately. Do better.
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Un muy buen banco atentos y hacen prestamos con el itin number se los recomiendo .
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(Translated by Google) Excellent institution (Original) Excelente institución
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I would give it 5 stars but some 'employees' are not very helpful at all, for example; Alex Lara and Katherine Matsen, it seems like they hate their job. If you need help with banking at Point West ask for JOSH RUIZ. He's excellent at customer service!
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When ever I have questions to something or have a problem they are really quick to help me out.
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Have been banking with Point West for years and have been impressed with them as they've always had professional and helpful representatives though ever since moving to their new location customer service and proffesionalism has largely declined. It seems like the staff is a rotating door of new people as most representatives often seem confused and have a hard time answering easy questions and are generally disinterested in helping people. Point West should definitely focus more on maintaining relationships with their clients and being helpful and not alienate them when asked questions. Trying to receive customer service over the phone with PWCU is something I would not wish upon anyone. Very unimpressed as of late though I hope they clean up their act as it used to be a great bank.
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