Client Review on PNC Bank

Feedback:

I wish the company CEO reads this review. During the past week I made multiple transfers from my online accounts. I noticed that all transfers were rejected for no reason. I called your customer service number listed on your website and than was transferred 3 times with no end in sight as no one had a clue why this happened. I than reached out to your executive office since I had that number available when I first opened my accounts I was told at the bank that you have no promos only to go home and look online to see that you do. This was my first experience and it was not good since I asked the person at the Bank 5 times to make sure and check 2 weeks later and 3 hours of wasted time I receive the credit. Back to my most recent concern the person in your executive office who I was hoping could help or at least take ownership of the situation preferred to have a debate with me on how things happen and PNC gives me the option for a call back that my wasted time is part of banking also interesting that PNC does not provide a courtesy credit to customer for any circumstance. So now that I wasted over 1 hour of my time that I will never get back I have to wait 48 hours to find out why my internal transfers are disallowed. 3 of the 4 people I spoke with had no desire to help out. After 48 hours and multiple emails I sent out for explanation and no return calls I file a complaint with the BBB. The Following week I get a call from another person on your executive team who I spend 40 minutes explaining my issue she does not come up with a fair resolution. I requested that she please inform the CEO and you Audit team to look at my account and review my concerns as others may have the same issue and that your team has 4 people who did not know what to do. I was told that will not happen that she could write me a letter. I also asked for a courtesy credit not for me but for charity for my wasted time. My other request was to have them close all my accounts and waive any fees from closure as I am concerned about my relationship with PNC and would like to move my assets to another Bank. This past Monday I spoke to that person on the executive team since she did not have the answers to come up with a positive resolution I told her if it was ok with her she can make the appointment to call me back any day this week before the end of the week after she looks at her schedule. She could pick any time that works for her. After not hearing. form her on Wednesday I sent her a friendly reminder of our appointment to be scheduled. Today on Friday I receive and email from this person after 12 saying she is still waiting to hear back if she can call me at 2. This is just amazing I wonder how many people schedule and appointment with a 2 hour window at the last second when they had all week? I have not used anybody name in this article as I hope the folks that care at PNC can read this and figure it out not just for me but all your other customers who are counting on you with there life savings etc... I wish I had some positive stuff to share but the service has been beyond poor. I hope we can come out with a positive resolution but may have to hire a 3rd party to resolve this and continue to work with BBB to help other customers. Hope this is helpful to PNC executive team as this has been my real world experience if you find it acceptable please have your CEO write me a letter. Thank You