Client Review on loansinthegorge.com

Feedback:

It's been a stressful time! Although Heidi knows her stuff, the communication is atrocious! We have not yet seen or spoken with her in person. She is constantly on the road. No information on the status or timeliness of things. When something is needed, her assistant, Scott, calls to let us know. He has told us on numerous occasions that he doesn't know what he's doing and doesn't know why Heidi asks him to do those tasks. It is completely aparent that he is inept, at best. Our closing date got bumped 2 weeks and we can't even get a response from her. I will not ever be using this mortgage company again. They are unprofessional and could use a weekend seminar in customer service, at minimum!