Client Reviews on Pioneer Bank
Feedback:
I think the internet banking is ran by someone’s brother n law that’s “good with computers”Worst banking app ever. Worst website. If you need to access your account quickly or urgently you can bet the online banking is down. But they don’t tell you it’s down so you think you just have the wrong password. So you reset your password and wait two hours for a temporary password to be sent. The temporary password doesn’t fix anything. So you call the number it gives you when you have log in problems and it goes to a generic voicemail.
Feedback:
Rene Ruiz is always super happy and helpful!
Feedback:
I just switched to this bank. I deposited a check. I tried to use my card. Declined. It's on a two day hold. I'm stuck in another city and not getting home until late. No food. Not much gas. They won't release the funds because I haven't "established" a relationship with them. Well they just established a bad one with me from my perspective. I'd think twice if you're thinking about banking with them.
Feedback:
When I moved I forgot to close my account. Six months later I get an email my accounts been sent to collections. It turns out instead of calling me or emailing me they gave been sending paper notices to my old address. What year is this? Either way terrible bank.
Feedback:
The corporate team did great they were very friendly. Thanks !
Feedback:
I use Pioneer Bank for almost ALL my banking needs. I use the corporate branch, because of the teller line girls and mainly Rene Ruiz always goes out of his way to speak to me. He is very knowledgeable, and quick, as well as, being a SUPBERB customer service representative. Oh, lets not forget the infectious smile that comes with that service. The bank has moved Rene into a supervisory position he is extremely professional and Pioneer Bank has a GREAT asset with him in the building! Thanks Pioneer Bank and Rene!
Feedback:
Every time I have an issue with my banking addison does the best to resolve the issue in a matter of time it is fixed thank you so much you are the only one I can trust in this bank all the othere people are sometime rude thank you for always keeping a positive attitude.
Feedback:
Gloria Moreno provided excellent customer service while helping me with my online banking needs. I highly recommend her and Pioneer Bank!
Feedback:
Beth from the Carlsbad branch is so friendly and helpful! It's honestly so refreshing to interact with someone like her.
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