Client Review on Pinal County Federal Credit Union

Feedback:

I started at Maricopa branch with Kim and her team, they were always very pleasant to work with. But since moving to Casa Grande I use the local branch I have to say that the same level of customer service is not a top priority. Tellers seem like they are forced to be there. Not friendly or even pleasant in any way. When I inquire about online services I either get ignored or get a call back 3 weeks later. I have a car loan, a personal loan, savings account and 1 credit card and I'm seriously considering moving my business to First American Credit Union. I'm a loyal and patient customer but the customer service is not improving, even after filling out the customer service emails every year. At least 'act' like you want my money.