Client Reviews on Pilot Bank
Feedback:
I wanted to give a huge shout out to Hanisha and Carlos at the Bay to Bay branch. They solved a huge problem for us several weeks ago when we were out of the country, and they handled our issue with amazing creativity and professionalism. Thank you, Team Bay to Bay!
Feedback:
Avoid! AOPA referred them to me. I will not forgive AOPA for that. It is a Bait and switch shop! 1) They are just super slow to process pre-approval. I lost one plane because they were so slow (over two WEEKS! 2) Then at the last second before close they bait and switch and increase the interest rate! 3) Then they closed three days after they said they would but they still want the interest and my loan payment date to still be the day they were SUPOSSED to close but failed to.4) No web access! If you want to make an extra payment of check your account you MUST do it in writing to their snail mail address. At this point I would not be shocked if messenger pigeons or teletypes were required. This is my fourth plane and my financing has always been utterly hassle free until I got involved with these incompetent hucksters.
Feedback:
The Absolute WORST Bank! The WORST Attitudes! DO NOT BANK HERE!
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Used them for about 6 months now, but not very happy with them. I'll be closing my account with them and joining the Navy Credit Union. They used to be nice, but not so much now. Very condescending attitudes.
Feedback:
Absolutely Love Pilot Bank! Everyone is amazing and they go out of their way to work with small business and truly know what having a relationship is all about!
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