Pentagon Federal Credit Union
Client Review on Pentagon Federal Credit Union
Feedback:
After being a 22 year member, I am disappointed. I called to verify terms of three ELOCs to ensure my payments would be according to the terms and nothing was missed. I made a large withdrawal, and several days later the payment amount was different and a ticket was submitted to find out why. I was told that I could convert the ELOC from P&I to interest only and the paperwork would be sent. After business day 11, I called to find out the status. I was told I was not approved, although there was never an approval process described. I asked why I was not contacted and was told "I'm sorry" by the manager. They did nothing to seek a resolution or to keep a long term customer. PFCU gave me a reason to look to do business elsewhere where customers come first. I hope PFCU management reads this and takes action.
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