Client Review on PennyMac Loan Services, LLC

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The other three reviews must be from employees, not customers.Our mortgage was purchased from Wells Fargo about 4+ years ago. I never had an issue with Wells. PennyMac has been difficult to deal with. Their customer service is hit and miss.I’ve called to discuss refi options with them in the past and they won’t quote me a rate, they told me by law they weren’t allowed to quote me a rate until I filled out an application. All of the other lenders I have been speaking with will quote me an interest rate immediately. Go figure.I just recently had an appraisal done on my house to get PMI off my mortgage. The realtor came and did his assessment and appraised my house 100k lower than my realtor, Zillow, Redfin and other appraisers believe my home is worth. On top of that the appraisal fee was $800 which is double the going rate in my state. I called to dispute the fee amount and they didn’t have any information about my appraisal because fannie mae is my investor. So I requested the invoice and appraisal assessment (since I’m the one paying for it) and they haven’t provided it to me. If you look them up on yelp, they have no satisfied customers. Looks like their employees are boosting their rating. My money must be going to their new building. Look elsewhere for a lender!!!!