Client Review on Pearl Hawaii Federal Credit Union

Feedback:

Poor customer service!!!!!! Particularly with the loan department Joyce and Tony, Oh Gosh no aloha. Pearl Hawaii recently merged w/West Oahu and everything has completely changed if you’ve had a negative history w/West Oahu (even though you’ve cleared it up) it WILL affect future offers, loans, checking etc. And this also applies to long time members prior to the merge - absolutely ridiculous!!!!! I was basically told to bank else where. I even called to get more info from Licie the VP of operations at the Waipio location, left numerous messages with no response. People save yourself the hassle and bank else, definitely not worth it