Ask PayProTec Elite, LLC a Question

  • Travis Patten
  • Updated April 28, 2024
Can I take payments from my website? What Gateways do you work with?
  • Travis Patten
  • Feb 22, 2021

Absolutely. We have high volume relationships with most of Gateway companies like authorize.net and USA E-pay. Because we have a high volume provider status we can provide their gateway services at a lower cost than if you were to contact them directly. We also have our own in house Gateway, Velocity, which was built specifically for our processing platform EPX.

  • Travis Patten
  • Updated April 30, 2024
How quickly can I start taking card payments after I am approved?
  • Travis Patten
  • Feb 22, 2021

Typically it takes about 24 hours to get you account set up, then you will be able to process immediately through your virtual terminal in your Payments Hub back office.

  • Travis Patten
  • Updated April 24, 2024
Will I get a "hard inquiry" on my credit report to get approved?
  • Travis Patten
  • Feb 22, 2021

We believe in complete honesty with our clients, so we tell everyone that there is no such thing as a "hard" and "soft" credit pull. If a credit inquiry is made from the credit 3 credit bureaus then it is a "hard" hit on your credit. And yes, we do a credit inquiry for identity verification purposes. In rate instances we can do verifications via other methods which will require additional documents be sent to our underwriting team.

  • Travis Patten
  • Updated April 24, 2024
What if my personal credit score isn't good? Can I still get approved?
  • Travis Patten
  • Feb 22, 2021

Great question. We do pull your credit, however it is only used for identity verification purposes. Your individual credit score has no bearing on if you are approved for a merchant account. The only way your credit would affect your approval is if you are in a current active bankruptcy.

  • Travis Patten
  • Updated April 29, 2024
When do I get my funds?
  • Travis Patten
  • Feb 22, 2021

PayProTec Elite is one of the very very few companies that sets ALL of our clients on next day funding with batch times as late as Midnight (EST). We even have same day funding available now, so if your business can batch out by early afternoon then you will see it the very same day.

  • Travis Patten
  • Updated April 24, 2024
Is your equipment and services PCI compliant?
  • Travis Patten
  • Feb 22, 2021

Yes, and we take it a step further by providing the PCI required breach protection at no additional cost to our clients and we have a fully dedicated PCI Plus team who works with each and every client to ensure their business also is PCI certified

  • Travis Patten
  • Updated April 25, 2024
Do you provide equipment insurance in case of drops, screen cracks, loss, spills, etc? If so, is there a deductible?
  • Travis Patten
  • Feb 22, 2021

The majority of the time we provide our clients with top of the line payment equipment at no additional cost to them. Our merchants can use this equipment for the life of their account, and if something happens and the equipment needs to be replaced then we will swap them out at not additional cost.

  • Travis Patten
  • Updated April 24, 2024
Do you have long term contracts?
  • Travis Patten
  • Feb 22, 2021

No, we believe that we should earn your business every single month for the life of your account, so we will not tie you down to a long term expensive buy out. There are only two exceptions to this. The first is if we are placing one of our more expensive full point of sale system free of charge in your business. In that case because we are purchasing the units upfront then we do ask that you commit to staying with us for a 3 year period, however this is rare. Most of our Point of Sale Systems and all of our terminals we will send over on a month to month basis. The second example is if we purchase you out of your current contract; we ask that you stay with us from 6 months to 3 years depending on what your contract purchase rate is.

  • Travis Patten
  • Updated April 28, 2024
What are your fees?
  • Travis Patten
  • Feb 22, 2021

PayProTec Elite does not have standard blanket rates. We customize everything from equipment and addon features. It is important for us to get to know your business and advice what is going to be the best rate structure for you. We typically will recommend either our Edge Cash Discount program which will eliminate 100% of your processing and terminal fees or our true direct wholesale rates which we will guarantee to beat your current rate structure and save you money or we will send you $500.

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