Client Review on Paychex, Inc

Feedback:

Yep.... exactly what the last review said. It's also taking over a year to get our retirement plan for 1 top heavy owner cancelled while they charge our account $140 a month while they play around getting it done. Have went through phone calls and 2 HR people. Not to mention they failed to pay our unemployment insurance for 2016 and didn't pay our workmans Comp like they said they would. Now I need 2016 reports and they took away my access to my online info. Emails non exsistant. We payed them a lot of money and now have the IRS to deal with because they didn't pay like we paid them to do. Big mistake. We also left our payroll service to come to Paychex. Now we have 1 person that takes care of it all flawlessly. Everything paid and on time, communication is awesome. And a big company couldn't handle 7 employees including the owners. Red flag!