Client Review on Palisades Credit Union

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Similarly to others that have posted a review, I had come in to discuss getting a loan with a representative and made it abundantly clear that I was not coming in to actually apply for the loan but to get more information. The representative assured me that he would not continue with the application process or do a hard pull on my credit but said he needed personal details in order to give me more accurate information. I left Palisades Federal Credit Union that day knowing that in no uncertain terms I had said I was not proceeding with the loan application at that time and that I did not want a hard pull on my credit, and yet I received a notification some time later that I was denied a loan with them. I went to the Palisades Credit Union to resolve the matter, neither the branch manager nor the representative acknowledged any wrongdoing, and when further confronted the representative said to my face "Why else would you come in and give me your information if you didn't want me to put it through?" Well, the only reason you had my information in the first place was because you said it was necessary even after you understood I didn't want a hard pull and only more information!! Palisades Federal Credit Union is completely unprofessional, and in my opinion, borderline fraudulent. If they cannot be trusted with something as simple as a request to not complete an application how can they be trusted with your money? What other liberties are they taking when it comes to your personal information? How many of the unsuspecting or financially naive have they taken advantage of? To put the icing on the cake, after hounding the representative they finally conceded and said they would take the steps necessary to remove the inquiry from my report. Two years later and it is still on there.