Client Review on Opportunities Credit Union

Feedback:

Too new. Too inexperienced.Not sure whether it is growing pains or the people they hire are not trained well, but every time a relatively simple question is asked, their “Tellers” cannot seem to give a straight answer, as a first response. They always have to double check and it takes forever - like forever. Then the answer is so convoluted, asking for clarification is more of a time sink! It’s frustrating. I tried my best to give them my business, but their business is supposed to be banking, and they are ill prepared to do so in a quick, efficient, and correct manner. Their WOW checking product is so elaborate (probably purchased by a vender, as opposed to being developed in-house), their customer service teller cannot answer intricate questions nor explain it clearly. If you are doing more than simple cash transactions and savings, You might want to review other nearby Credit Unions.