Client Review on OpenEdge Payment

Feedback:

As a small business owner and deal with customers all day. This business Open Edge has no customer service. The account was supposed to be closed in April 2015 as we switched to Evalon. In December the bookkeeper noticed that we were getting double billed from our current processor Evalon and from Open Edge called and talked to Melissa on Dec 18 and assured the account would be closed and the past three months of charges would be refunded. That did not happen.In January 2016 received another statement from Open Edge and called back and talked to Blaine a "Supervisor" who assured me that he would process it immediately. Today 1 February the account is still open and no refund. No one will assist you and will not allow you to talk anyone above the supervisor level. Where is the customer service?