Client Review on OpenEdge Payment

Feedback:

Terrible company. Terrible service. The tech side doesn't know what software side is doing. Customer service doesn't know what tech side is doing. Lots and lots of apologies but no answers. Took 5 weeks to receive new card readers. Then found they shipped the card readers WITHOUT the cabling. Then when the cabling arrived found out that the warehouse had shipped out 4 of the 5 new card readers WITHOUT mandatory encryption configurations being programmed in the readers. Took another week to receive replacement card readers. Calls to their tech support dept about card readers not working took hours to be returned. The only thing OpenEdge was quick at was giving themselves favorable reviews on their Facebook page and taking down unfavorable comments. (I'd give them a rating of less than one star if that option were available)