Client Reviews on NXGEN Canada

    • 1.5
  • 8 Reviews

Most helpful positive review

0 people found the following review helpful

By Kit Grows Oct 17, 2017

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Most helpful critical review

0 people found the following review helpful

By Kristy Davies Oct 17, 2019

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Dishonest, fraudulent and misleading. Save yourself from dealing with this company unless you enjoy being frustrated, angry and upset.

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Terrible service - avoid. I have been waiting for a call back for over 3 weeks.

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Never use them, The worse customer service, they take your money with no reason, Never do business with these group

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this company is a scam. they hooked me up on a 5 yr term with the worst equipment rental company NORTHERN LEASING who is well known for scamming small businesses. YOU SHOULD NEVER DO ANY BUSINESS WITH THE NXGEN CANADA OR ANY THIRD PARTY TRASH>>>

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Zero Star if I couldThey do not answer your callThey are not responsiveness Just needs your signature and dig your account for nothing.Do not do any business with them0000000000000 star

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Its been so refreshing to have a dedicated account manager looking after our merchant processing. Nxgen has always made sure that our rates are fair and that we are happy.

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We were initially attracted to Nxgen/Elavon because of their great rates and promise of personal customer service. Since signing up for their service, our company has become incredibly disappointed by both their product and personal support. Our POS terminals have had frequent issues, and currently have a terminal that is not working. They have promised us multiple times that an agent will come to our office and remedy the issue. After multiple appointments over the last 3 months, we have yet to have anyone come to our office and they are becoming increasingly difficult to contact. We do not recommend using this company.

Feedback:

Currently on hold with NXGen . Our IT guy on hold for an hour 20 minutes. Gave up! Now I am on hold for 30 minutes and ALL our payment machines are down! Guys! answer your phones! Terrible customer service!

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