Client Review on Northern Star Credit Union

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Below is the rest of my post from above that is titled: Dear Mr. Early: Extremely Poor & Disappointing Customer Service.....I then proceeded to the teller desk to make the monthly credit card payment. After making the payment, I returned to the Loan Department reception desk area to ask Ms. Angela who the President or V.P. of the Bank is. Ms. Angela stated that information could not be provided to me without an explanation of why. I only asked for a name and it was refused to me. I then asked for Ms. Riley’s supervision’s name and she contacted Ms. Riley via telephone to inform her of my request. Ms. Riley declined to provide her supervision’s name. I then asked Ms. Angela whom do I contact to express my discontent with how I was treated today. I expected a customer service number or the information of someone above Ms. Riley but received neither. Ms. Angela stated that I needed to speak with Ms. Riley to discuss the issue. I told her that I did not want to speak to Ms. Riley again since we JUST had a dispute and we obviously weren’t seeing eye-to-eye. She ultimately referred me to the NSCU website to fend for myself in obtaining the name of the President/CEO and a means of contacting him/her. I asked her “Is this how you all do business here because declining to provide the President’s name and Ms. Riley’s supervisor’s name is crazy!” especially in the customer service field. I asked for Ms. Angela’s name and she only provided her first name. I left the building after receiving Ms. Angela’s name.I immediately contacted my wife via telephone to describe what happened and she intended to contact the branch right away but while we were on the phone a NSCU representative called her. She missed the call but immediately called them back after our conversation ended. During the call, a gentleman told her that he was instructed to contact her regarding the $25 savings account minimum balance requirement and to find out when she intended to deposit the funds (you’ve got to be kidding me right). The gentleman never specified who instructed him to make the call but I have a very strong hunch about whom it was. Complete all around botch of customer service in my opinion. The irony is that I went to the bank to inquire about the waiving of a $25 late fee and ended up getting hassled about a $25 savings account minimum balance that we haven’t been held to in over two years at the least. Oh, let me not forget to mention being told that our account would be froze if we did not comply. We will be actively seeking another organization to transfer our credit card balance over to because if our experiences today is NSCU’s idea of how to treat valued customers, we want no part of it. We definitely deserve better. After performing a little research, I found out that the NCSU President/CEO is Roger Early. Mr. Early often responds to reviews left online and I surely hope he reads this review and responds. I also welcome the opportunity to speak with him via telephone and/or in person. I tried to give myself time to cool off rather than writing a review while angry but more than 24 hours has passed and I’m still bothered and disappointed by what occurred yesterday.