Northern Bank & Trust Company
Client Reviews on Northern Bank & Trust Company
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This is by far the worst bank with which I have ever had any experience. Customer service is absolutely abysmal! Although their interest rates may be attractive, do NOT be tempted! The total lack of concern for customers is not worth it! Stay away!
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I opened an account with Northern Bank on 6-15. 13 days later they decided they needed my drivers license. I sent them a copy and my account has been frozen ever since. I have no problems with any of my other brokerage or bank accounts. My account has been frozen for over two weeks and no one at Northern can tell me why it's frozen or when it will be unfrozen.
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THIS IS THE BEST BANK . THE PERSONS WHO WORKS AT CUSTOMER SERVICE ARE THE BEST AND EXCELLENT SERVICE WITH SECURE FUTURE ...I LOVE IT
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Don’t know who the lady who was rude and hung up on my girlfriend for no reason is, but that’s not how you treat customers. If you don’t wanna be there then find something else to do with your life. Go to TD Bank instead.
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We made use of the MassSave Heat Loan program, with a loan through Northern Bank & Trust. NB&T was helpful and knowledgeable in originating this loan, and the MassSave Heat Loan program was of great value to us. We had some minor servicing problems during the course of this loan, but I am pleased to say that NB&T resolved them promptly and honorably. Having a problem is unfortunate - but having and resolving a problem gives me more confidence in any institution. I endorse Northern Bank & Trust: we have been well and fairly treated by their staff and management.
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An excellent bank overall. Great people.
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