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Last Updated June 1, 2025

Client Reviews on New York City Department of Small Business Services
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- 3.0
4 Reviews
Feedback:
My experiences so far have been satisfying and encouraging. Sharmin Kashem has been highly professional, responsible and pleasant...she goes above and beyond to ensure that I'm satisfied, informed and engaged and she's a pleasure to deal with.
Feedback:
(Translated by Google) Bureaucracy bureaucracyInstitutional corruptionInstitutional bloatedLow efficiencyScamp work and stint material(Original)Bureaucracy官僚作风Institutional corruption 体制腐败Institutional bloated 机构臃肿low efficiency 效率低下scamp work and stint material 偷工减料
Feedback:
Helpful staff - make an appointment beforehand!
Feedback:
As a women-led business, ourselves, we were initially very excited to work with the NYC Small Business Services for an event for their Women Entrepreneurs division. We happily gave them extra time and attention and even discounted their overall rental rate and added extra services at no charge.Unfortunately their event went into 3 hours of overtime, a direct breach of contract, which resulted in spending money out of our own pocket to have staff remain on site to oversee the event breakdown and close the venue.After several unanswered emails and invoices, NYC Small Business Services' refused payment. Their overall unprofessionalism ultimately resulted in our company sending this matter to collections and incurring another fee on order to do so. We are very disheartened both by the subject of this complaint as well as the way it has been so poorly handled by NYC Small Businesses. We are most put off by the fact a small business that promotes women would treat a women-led small business with such a callous disregard for general business principles and practices in a direct opposition to their very own mission statement.
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