NBT Bank of Norwich
Client Reviews on NBT Bank of Norwich
Feedback:
Miscalculated my solar loan rebate by $7000 and expected me to still pay $11000 for zip portion. They lied to me about renegotiating if I paid some of it, and changed the renegotiation date from June 2019 to 2029! Now I'm out thousands of dollars in emergency cash and still have to payer higher interest on the loan which they refuse to reopen for another amortization! Even when I explained my next solar loan is going to a different bank if they fix this, they just keep giving me conflicting information and excuses. One guy said they'd only been in business 2 years. This company was founded in the 1800's! Every time I call, someone assures me they will fix this, so far, hasn't happened.
Feedback:
Customer service is so good - always polite, professional and helpful. I'm rarely in there longer than 10 minutes. The lobby is always spotless, and I love that they support local artists by hanging framed artwork selected each month from the Council of the Arts.
Feedback:
The only bank I know that fails to protect consumers and allows the criminals to get away with fraud. You should be ashamed of yourself, the burden of proof should call on the person who committed fraud not the person who was defrauded. FDIC complaint complete and today NYS attorney General. Bunch of criminals
Feedback:
Get this off my computer - thank you! Barb Dixon
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
