Client Reviews on Montrose Travel, Inc.

    • 2.7
  • 21 Reviews

Most helpful positive review

0 people found the following review helpful

By Phillis Gateway Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Gisela Hilsen Jul 16, 2019

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Overall Feedback:

Horrible!!! Booked an excursion through them for my cruise in Cozmel that did not exist! I was scammed! Contacted the agency received the run around and had to call my bank to charge back the amount to receive a refund!

Overall Feedback:

They totally screwed up our reservations and ticketing. Then they Refused to admit they screwed up. They are Totally Incompetent !!! Do NOT USE MONTROSE TRAVEL !!!

Overall Feedback:

When of a business. They get work done and fight to get the good prices

Overall Feedback:

I just tried to book off the website for Montrose Travel. This website is the worst. There are no rating for the hotels andwhen I pull up cars there is only vague descriptions like 4 wheel 2 passenger or Premium. What kind of car is that? I would never book anything from them because their web design is so poor. It's not user friendly. They could be the greatest travel company in the world but I wouldn't do business with them based solely on their website. The lack of information and poor design makes me think they're shady.

Overall Feedback:

My experience with Montrose and its "independent contractors" has not been good. I did not select them - they were the agent selected by the event host. The independent contractor, a "home based agent," has been very slow to respond and significant matters were incorrectly made in the booking. Because the booking was made through this travel agent, I am stuck dealing with the home based agent. Montrose gets the extra one star for prompting the home base agent to respond. But, Montrose itself also gets no more because they are not taking any action to fix the home base agent's issues in the booking. This has been a very frustrating travel agent experience, and one reason I rarely deal with agents on simple travel arrangements.

Overall Feedback:

All the employees have been very helpful for years. I love getting DOUBLE REWARD points from booking all my travels with Montrose Travel. Thank you for a job well done. Elise A. Medenbach, LMBT Massage Therapy

Overall Feedback:

The travel agency is not dead in this age of the internet, mostly because the internet has made what was once a simple money saving move in to a horrible, non refundable, non human interaction that's designed to rip you off and leave you sad. These guys saved me almost a thousand bucks on a trip back east with me and my family and made it painless to boot. I would highly recommend this place.

Overall Feedback:

Superb service, have travelled with them for years.

Overall Feedback:

I would recommend this travel agency to anyone who would like to use a great, considerate, patience agency. I was told everything up front the people I worked with Loris, and Sandra were awesome. Not only did they get my information to me I had no problem from start to finish. Anyone who is looking for a top notch agency to work with look no farther. Hands down I will be using Montrose forever. 5 Stars is not enough to give them if I could give a 10 star I would.

Overall Feedback:

I have super excellent credit and just received a Visa offering double the points if I book through Montrose Travel. Ha ! Just tried to use their website to price a trip to Europe I will be taking. After putting in all the information, dates, etc., and hitting the 'Search' button, I was taken back to the home screen to start all over again, multiple times. Get a CLUE people !! I will take this trip, but not with Montrose Travel.

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