Client Review on Money One Federal Credit Union

Feedback:

Wish I read the reviews before I brought my auto loan business here. Let's see...they overdrew my bank account with another bank when they attempt to collect the WHOLE loan balance as the first payment. I understand mistakes, but that's a pretty big mistake. I've attempted to call Money One FCU on this, but they truly work banker's hours, and so does their customer service department. My other bank was classy enough to refund the overdraft fee, which is great. Then I get a threatening letter that they "may" purchase auto insurance on my behalf for my failure to furnish proof of insurance that they hadn't previously asked for! So why do they even get a 2nd star...loan rate is really good.