Client Review on Money Management International

Feedback:

Honestly I am just fed up at this point. What is the point of having a debt management service to have all of your payments in one payment if they're just going to send over the payments to the creditors late, giving me multiple $25 late fees? Why should I have to pay for them even though I'm making MY payments on time?Also, one of the girls Kate Addison decided to cancel my payments because she thought I was saying "I didn't want this to happen again" to my payments, but I was talking about these late fees!! My specific payment for this account that I am referring to is actually due the 31st for the month before, but I have a 15 day grace period, and I STILL got a late fee because MMI isn't sending out payments until the 8th of the month. I have been emailing back and forth for about a week now, and this issue STILL has not been resolved. The excuse last week was president's day which is understandable, but what is the excuse from Tuesday until now? Why am I still having to chase these people down to get these fees waived? What the heck is the point of this entire program if I am paying them a monthly fee to take care of this for me ON TOP of $25 late fees every month?Nobody seems to be taking me seriously. I cannot afford these late fees, contrary to your beliefs that you are working with people who have alot of money to blow.