Client Review on MidFirst Bank Corporate

Feedback:

My husband uses an account at MidFirst located at 5801 NW 39th St in OKC to make coin deposits into from our pay laundry machines, and pay small bills out of. He's never overdrawn the account. Today, without warning, they refused the deposit and said the account was frozen but would not say why. Raquel Collins at MidFirst said they mailed a letter. We haven't received a letter so my husband asked to what address it was sent... they mailed it to an old address! Our new address had been updated a year ago on-line with MidFirst. Went on-line to see if there was an on-line message... that was frozen, too! Tried to get more info from on-line support, but they had no answer and referred us back to the branch. Despite answering the security questions, Raquel Collins still wouldn't give the reason. She just said "you'll get a letter" and hung up. Not kidding... she hung up! In the mean time, MidFirst is holding our money hostage. They refuse to email or fax this mysterious letter. We do not live in Oklahoma and it will be ridiculous if my husband has to travel there to close this account and retrieve our money. Totally confusing and unbelievably bad customer service!