Merrimack Valley Credit Union - Haverhill, MA
Client Reviews on Merrimack Valley Credit Union - Haverhill, MA
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Such a frustrating bank to deal with Way behind in technology, the call center people are rude and you can't call the actual branch. Don't bank here
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Not very friendly. Our credit Union shares an branch argeement with them but the tellers won't help you unless you have account with them. I will just take my business elsewhere and when I need a local account it won't be here.
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Extremely helpful, they always go above and beyond. Kellie in Seabrook NH office is wonderful. Also their Auto Adviser Kevin Dunn is awesome makes buying a car painless.
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I have had my account at MVFCU for 31years, however I would never get a home equity or mortgage thru Merrimack Valley Federal Credit Union again. The process was long it took about 2 months for a home equity loan. We re-submitted the material needed several times, I am not sure if they lost it or what. They also do not understand home owners insurance vs mortgage insurance. They kept asking use to increase our home owner's policy to insure the entire value of the loan. Home owner's insurance insures the cost of the dwelling, it does not include the value of the land. It took a few days to try and explain that to the loan processor. We signed up for automatically withdrawal due on the 1st of the month. They haven't taken it out and for some reason they have it being withdrawn from a savings account instead of our checking. After 2 phone calls hopefully they will start withdrawing the loan payment correctly, before the 10 day grace period. Very inexperienced loan processors. In the past we have always gone to a mortgage company for our home purchases and refinances but figured we would try MVFCU.
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Best place for banking. Tellers go out of way to help and are friendly.
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Great bank and customer service
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