Client Review on Merck Sharp & Dohme Federal Credit Union

Feedback:

I went in today (8/28/2019) to cash my coins (great service to provide). I usually have my kids with me and they ask for lollipops, with a "may I please" and "thank you" (another great service to provide ), but school has started so they weren't there. Which was a good thing, because a "more mature" lady came in and to say the least was very rude. Jen her teller was not just professional but extremely polite and had a smile and said thank you to the mature lady. We were both leaving and I got the door for her and as she walked by she said "I'm really starting to lose interest in this bank". I told her "well the way you treated them wasn't all that kind, and I'm sure if you need to take you business elsewhere they'll understand. That's the great part about living in a capitalist country." No words back from her.I really like this branch and the people that work for it. They make it feel like the small town bank that it is. Jen, Cydni, Charmaine, Nancy, and Glenn all make the branch manager (Stacy) look great. You guys keep up the professionalism but also the kindness.