MERCHANT E-SOLUTIONS, INC
Client Reviews on MERCHANT E-SOLUTIONS, INC
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Wonderful place to work on
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Considered them when migrating to NetSuite. After getting no support, we dropped them.
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This clearing house is horrible! Customer service is the worst I've seen in any company ever. Their product and set up is also one of the worst and most time consuming tasks I've seen in the past ten years with working with different clearing houses! The sales rep Brian assured me it will work out for my business set up, when I was not 100 percent pleased after he showed me their demo he told me to wait until I have my own providers information in there and I would love it once I start to use the services. So I tried their services for a couple days and was not pleased, after numerous attempts of trying to void my contract since it was not how the sale rep said it would be.. they are not willing to void my contract. I was also told I would be able to decrease my claim volume at any time throughout the two year contract.. they are also now not even willing to do that and expect me to pay 18k for services not used and will not be used for the next two years. Everything the sales rep assured me on was a complete lie. Customers be cautious with signing a contract with this company and believing their promises!! I will now voice my opinion and share my experience regarding this clearing house for the next two years while they expect me to pay for un used services for two years. Customers be aware of this company!!
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Great jobs.
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This company is awful. Their customer service is awful.
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Would recommend for e-commerce and small/mid sized businesses looking for more modern payment solutions.
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