Client Review on Member One Federal Credit Union

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AVOID AT ALL COSTS!!**Updated -- there were some things incorrect in my initial review (based on my recollection of events that occurred several years ago) that I am correcting below. I still stand by my original view that you should avoid doing business with MOFCU**Let me share my saga with MOFCU and why you should avoid it at all costs. I moved to Roanoke in summer of 2010 to start grad school. I had been banking with one of the big banks, but wanted to move to a community credit union to be more invested in my local community. I unfortunately went with MOFCU. During the 4 years I lived in Roanoke, things were fine. No real issues. However, this is when the drama starts -- in the summer of 2014, I moved out of state to take a job after grad school. I moved my money out of my MOFCU accounts and asked those accounts to be closed. Apparently, I had not followed the correct protocol (you have to send a notarized letter which I didn't do) and the accounts remained open unbeknownst to me. In December 2015, I inadvertently tried to pay my credit card bill (~$25 x 2) with my MOFCU account which at that point had basically no funds in it. When paying my credit card bill that month, I inadvertently selected the wrong account from the drop down box on my credit card account. However, that mistake on my end hit my accounts with overdraft fees (which were higher than the initial credit card payment) which they continued rolling over for the next year or two until the summer of 2016. In the summer of 2016, I went to apply for mortgage financing and was surprised to find out I was turned down due to a "delinquent account." I immediately got in touch with MOFCU and it turns out they had already turned this account over to a collections agency (total amount $163). I immediately got in touch with the collections agency and settled with them. I got back in contact with MOFCU and this is where our recollection of things vastly differ. They claim that they told me that there was an additional $30 fee on my savings account that needed to be paid. The only thing I remember them telling me was that I needed to send in a notarized letter asking for my remaining savings account to be closed (which I did) and that everything would finally be taken care of. Fast forward to the December of 2018 now. I was looking to consolidate and refinance my student loans and once again ran a credit report. Once again, I have a "delinquent" account from MOFCU this time from the $30 fee on my savings account. Once again, they had turned this account over to a collections agency. After paying that $30 and another notarized letter, I was assured that everything was closed for good and that no other action would be needed on my part. I started paying for credit monitoring at that point to ensure that something like this wouldn't happen again. In January of this year, I started going through my credit reports more closely and noticed that MOFCU had inaccurately reported to the credit agencies on my checking account that was closed in 2016. I reached out to them and got the run around back and forth from multiple people both at MOFCU and Experian. Finally, after 4 or 5 of these back and forths, I got connected to the correct person at MOFCU. Since March of this year, it has taken no less than 5 calls to MOFCU, 20+ emails back and forth, and 4 disputes filed with Experian to get things corrected with my checking account. And even now, it's still not 100% fixed. So now I get to go back and fight that battle again. At one point, I was told by MOFCU that "there's nothing more we can do" despite the fact that the issue was not fixed and was a mistake on their end. Regardless, although the initial mistake was a small, incidental charge on my end, I expect a LOT more out of a company I do business with. I expect the lack of communication, general ineptness, continual run around, and high fees from the big, corporate banks -- not a community credit union that claims to do business differently. My assessment still stands -- avoid at all costs.