Client Reviews on State Farm
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Best Insurance Agencey in Town. I highly recommend them for all your insurance needs.
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Mark has helped me see the importance of Life Insurance. Knowing my family is protected financially when I’m gone is a great feeling!! Thanks Mark
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I made the switch to State Farm about 1 year ago. It was the best decision of my life. Mark Elder and his team phenomenal!
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Been with them for about 2 years they are always professional and take care of me. Got hit about 6 months ago and stacy handled all my rentals and helped get my car back in 3 days. They always let me know if changes are about to be made on my policy before hand. Very impressed with this office.
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This has been the best experience with any agent and the staff (all of them). They are the greatest help and go above and beyond to make sure we are taken care of. I’ve had State Farm for many, many years and I would never change. But leaving Mark and his office would never happen. All my needs have always been met and all my questions, always answered. They make sure I am getting the best quality that is offered!! Mark thanks for looking out for us and making us feel safe!
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I have been a customer in Mark Elders office for nearly 4 years. Approximately 1 year ago I was informed I was required to add a state required coverage to my auto policy. I did not take time to review this as this was required according to his office. Then 3 or 4 months ago I recieved a letter from Statefarm informing me that I have 2 coverages and by law I can only keep one of the two. Btw this other coverage was the one that Marks office required I add under the guise of it being a state law. I did not call immediately (a couple months) to select which of the two coverages I want to keep. After I finally contact the office the employee confirmed that yes one had to be cancelled since by law I could only maintain one. To which asked what would have happened if I made a claim from these overlapping coverage. She replied "you wouldn't have been paid, because you were not allowed to have both." I then requested a refund since the 2nd coverage was forced upon me and had no value because claims would not have been paid. She informed me that Mark would have to address this, but he is out of town and will either refund the policy or call me about it on Monday.I never got a call from Mark about this, but I did get an email stating that I would not be getting a refund and part of the reason was that I did not submit a change form sooner. BTW, WE ARE TAKING ABOUT $10 OR SO IN DISPUTE!! It cost me $100 of my time asking for the $10. Not to mention I have been with Statefarm for 20 years, homeowners, renters, and auto. But that is not important to him or his office. Stay far away from this office. I am taking this to the Texas Auto Insurance Board and let Mark deal with them.
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Mark and Staff are the best in the business. I highly recommed them for all your insurance need .
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Mark Elder and team...especially Stacy, stepped up during a very stressful car accident helped me through the whole claim process and made it as easy as possible! I have been Stacy’s client for 5 plus years and she has always been there for any and all of my insurance needs and more! She is truly a great State Farm Agent and a good friend! Thank you and the team for making this very possible and helping me feel relieved and safe!! ❤️
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What a fantastic experience, friendly staff and agent, had all my questions answered in great detail. I would HIGHLY recommend this agent. Thanks Mark to you and your great staff.
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Mark and his team are exceptional, I love that they take the time and explain coverage so you can understand exactly how and what your are covered for. 5 stars and 2 thumbs up!!
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