Manukau City NZ PostKiwibank
Client Reviews on Manukau City NZ PostKiwibank
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Post failed to send as "business was closed" at 1610 I was there in the yard from 1530 to 1630 in plain view, gate open. Useless staff. On hold music is cancer to my ears.
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There is a lady from japan or china, I asked a little help from her & she refuse in a bad way. She could say in a good way with smile but talk to me in rude way. All other staff is good in this office and really helpful.
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I missed a call from them and when I called back no one answered my phone. Adding on they said they couldn’t find my correct address however my address is written on my mailbox with bold numbers and it’s even on google maps if you search for it. Get it sorted Manukau
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This place is always crowded with ques going out of the doors. Staff are trying to do their best I suppose. Definitely needs more staffing. Be prepared to spend at least 15-20mins here.
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Queues out the door with minimal staff on.
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The older employees are helpful and knowledgeable. Some of the younger ones need training. One wanted me to fill out a customs declaration for a $5 calendar to Europe (!!) - I had to suggest it be sent as a letter without declaration (also cheaper) - SHE should have suggested that to me. I had clearly marked Austria as destination and she thought it was going to Australia!!Moreover my family constantly receives mail for others (as others have commented below). On one occasion when they gave the postman back the erroneous mail and pointed out that it couldnt be for us, he said he didnt know where the address was and would probably throw it away!! Even in very poor countries there is a higher work ethic in postal services than that! The Manukau manager should be ashamed of himself.
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Totally agree with Phanni Mp, worst ever service, and you stand in a queue for ages. Then they don't want to help you let alone talk to you with a real bad attitude. Seriously Manukau and Manurewa if your Manager is reading this you need to do something about it because your service sucks. Yous don't help in directing with postage then when we send an item paying extra fees but for what? Late service! Shame on you! follow the example of Papakura post shop, which after travelling from one end of south Auckland to another I have to travel that far just to get good service and help.
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10 past 9..... says it opens at 9am,no one to be seen. Got places to be so big hassle!
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Truely 5 star service Genuine Helpful The NZ post is a lovely serviceI had had experience in past that my packets were lost in the county where I send them, but I got my claim without any hassle.
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