Client Review on Machias Savings Bank

Feedback:

I've hesitated to write this review but it has happened again. About a year ago I deposited a rather large check into my account at MSB. A few days later I checked my balance and went back with my receipt to MSB and said it is not in my account. The teller just said ' Oops it just got put in another persons account above yours on the computer screen" No, I'm sorry nothing.Now 2 months ago I called MSB and told them I was going to be at another address for 7 months and gave that to them. They then spent the next 15 minutes asking me to name all the states I would be traveling to. My Visa card from MBS was to expire at the end of Nov. 2018 and I use that card to pay automatic bills. Would you know they sent the new Visa cards to my old address and that envelope got returned to them . They called me and asked for my new address again and had to re -forward that envelope. It's a close call to update all the companys that I use my Visa card. It's not exceptional service, it's just just words. Actions speak louder than words.