Client Reviews on MAC Federal Credit Union

    • 3.2
  • 76 Reviews

Most helpful positive review

0 people found the following review helpful

By Mollie Chancellor Oct 16, 2019

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Most helpful critical review

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By Laura McDaniels Oct 16, 2019

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Katie Howley was amazing! It was a very fast experience once we got seen. She was very informative and she made everything so easy!! Great customer service!!

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Excellent service!! I work with Stacy and Katie most of the time. They are extremely helpful and always answer all my questions. I have been a member for 16yrs and have always been treated with respect and professionalism,

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I am pleased with my loan experience, and usually encounter good customer service when I have to go into the branch.As for the dispute department could use training! I completed a dispute form, handed it to a teller at the branch on 10th Ave. About a week later I called to follow up, they have no record of it, so they ask me to stop by and all I’m supposed to do is sign the sheet, I end up going over the whole paper with a manager, I might as well have filled it out myself. So another week goes by and I hear from Hailey regarding my dispute, she approves it and tells me as long as the company doesn’t have anything I signed to prove otherwise I’m good. Mind you I incurred a few fees because of the company I was disputing. So fast forward a month later, I receive a call from Felicia telling me my account is overdrawn because she reversed the dispute. Wait what! I ask why she doesn’t answer my question, she starts asking me questions. I am explaining to her what happened and she just starts talking over me, when she is finished I let her know if she lets me speak I will tell her what happened, I end up hanging up after a long silence. So I call Jerenda the manager of the call center, I explain to her what happened and want to know why the reversal a month later! She says she will look into it and call me the next day as it is almost the end of the work day, okay. Next day comes and no call, so I call her the day after that and she proceeds to speak over me and speak condescendingly to me (now I know where her employees get it from), I hang up as this is awful customer service! I’m now incurring more fees, I guess this is how they make their money.

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Ethan was great with his service I definitely recommend this service. Ask for Ethan

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I have my account, car loan and personal loan all thru MAC. They have wonderful customer service and have always been timely about assisting whether it be in person or online. I am very pleased with MAC as business. Amy Marconi was especially helpful and made the process so much smoother. I will be bringing my business back to MAC

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After I moved out of state due to the military I decided to keep using MAC and I ended up needing to get a personal loan and man was it easy. Just gave some info via email and a quick convo on the phone and I was approved. AWESOME experience.

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Love MAC! My husband and I have both had multiple loans with them over the years. They helped take my husband’s score from the mid 500s to over a 700.

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The woman I met with in person was great, but I had to send an e-mail them around 10 a.m. and they didn't even take the time to look at it until after I had called 3 different times and the last one they answered one little question. This was at 5 p.m. In person, it went pretty well, but still they should be able to help people over the phone as well (especially if I only have one question).

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Had no credit history and they put me in a $15,000 Dodge Ram 5.7 hemi quad cab with low payments and $1000 down. Easy to deal with and i felt that they sincerely wanted to help me.

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Friendly, helpful. We had a great experience at MAC today. Will possibly switch over to MAC in the near future.

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