Client Review on Luckmore Finance

Feedback:

I’m currently paying a note on my car through luckmore, I have 4 payments left and have never been late on a payment since I’ve been financing with them. Unfortunately my car was stolen earlier this week, but knowing luckmore puts trackers in the cars of their customers I wasn’t very worried. 1st call to Luckmore was to inform them that the car was stolen b/c it coincidentally got stolen on the day of my payment. I was basically told to call the insurance company so that they could send over the remaining balance I had on the car. 2nd call (after I filed the police report) was to get an address on where my car was b/c I was willing to go out and get it back MYSELF instead of waiting on understaffed NOPD. The guy that answered literally said “we’re not the police” when I asked him to track my car and give me a location. Sarcasm towards a customer? Clearly y’all are not the police, but unlike the police you literally have an EXACT location on my car. 3rd call I got told the Internet was down and Chris even used this terrifying time to ask me about a family member’s account that has nothing to do with me. 4th call Zelia (forgive me if I misspelled) answered and saved the day. I probably called Zelia back specifically over 6 times in a 2 hour period to consistently track my car until I got it back. She is the only one that was willing to help me, everyone else (Chris and I didn’t get the other guy’s name) could not have cared less about me getting my car back but I GAURANTEE had i been delinquent on a payment they would have been putting that tracker to good use. Once my car is payed off I will not be doing business with Luckmore again which is very sad because everything was fine up until this point.