Los Alamos National Bank
Client Reviews on Los Alamos National Bank
Feedback:
I have had nothing but a great experience with LANB so far. I have a commercial account at LANB and stop by several times a week. I am always greeted by my first name when I come in. My banking needs are always taken care of quickly and well, and the staff is always delightful.
Feedback:
Relocating to Los Alamos and Santa Fe I needed a new mortgage loan in a hurry. By chance I walked into Los Alamos National Bank in Los Alamos and inquired about mortgage loans. Within minutes I was discussing my situation with Claudia Reidys, the most incredible loan officer I have ever met. In less than an hour I left the bank knowing I would be approved for a loan with the best terms meeting my needs. Claudia was with me every step of the way and made sure the entire process was completed in record time. From the date of receiving my loan qualification letter to the final approval date of my loan (ready for closing) was less than 3 weeks! I can't say enough about the highly professional, knowledgeable, and very friendly service I received. I always felt like my needs were a priority and I knew Claudia wasn't about to let anything slip.I highly recommend that if you are in need of a home mortgage loan visit Claudia at Los Alamos National Bank. You'll be glad you did!Ralph Rupp
Feedback:
Got my home loan through LANB Working with Claudia Reidys. Claudia was incredibly helpful, and went above and beyond in the final week to make sure that the everything went smoothly and we were able to make a quick turn around time. Truly grateful to her and LANB for all their help through the mortgage process!
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The service from the Mortgage Loan Officer, Claudia Reidys, was outstanding. She was courteous, professional, and very proficient at her job. She made my wife and I most comfortable during our initial meeting, and every interaction thereafter was always quick and thorough. When her assistant helped us, he was just as quick and courteous dealing with our questions. Any concerns were addressed immediately; a very good experience.
Feedback:
LANB used to be an excellent bank when I moved to Los Alamos in 2004.Very helpful on MANY occasions!The current reviews are not good and getting worse. Today, I tried several times to use online banking. The error message said that no customer requests were being processed, because the bank computer was maxed (for some internal task).I then tried called the number for 24 hour banking to see what was going on. I could not speak with anyone without taking a survey for a cruise! Had I been able to get into the survey, I would say the LANB only deserves 0 stars (not 1).Finally, I thought I might be able to locate a 24-hour connection by calling the number to report a debit card stolen. No doubt by management design, that did not work either.Unless I see improvement look for more negative reviews by an ABUSED customer.
Feedback:
During the transition of mortgages from LANB to Fidelity Bank during December 2017 and January 2018, we were out of the country. Without the excellent customer service of Liddie Martinez we would never been able to make our initial mortgage payments to Fidelity Bank nor would we have been able to setup the Automatic Payment Service with Fidelity. With emails and international phone calls Liddie worked with us to accomplish the transition. Her customer service was a bright light in the otherwise dismal customer service we have experienced from LANB in recent years.
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I'm a merchant. As part of our fraud prevention procedure for phone and internet sales, we contact the issuing bank to verify that the customer's information matches the card. Unlike all real banks, this bank refused to do that.
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Claudia helped my family with a new mortgage. She is very knowledgeable and truthful which made the whole process easy. I highly recommend Claudia and will use her again. Thank you Claudia, you are truly an asset to LANB and the community.
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Great customer service from Rick Garland!
Feedback:
We went to LANB to get our mortgage when we moved to the area. Our loan officer, Claudia, was fantastic. And when I say that I truly mean it! Our first meeting, she made sure that I understood all the terms that were used and how they applied to our specific situation. She and Devin (who is part of her team) were always incredibly prompt with sending emails to us about what information and paperwork was needed. Also, Claudia would often to call to make sure that I knew what was going on and to better explain anything that didn't make sense in email form. To top all this great work off, drove over an hour to be at our closing, which was a huge blessing as she helped keep our little one occupied while we were signing mountains of papers.I have worked with other people at the bank to do some other work and opened a bank account. Overall, I have been mostly pleased. They were able to get my account open so I could use a cashier's check at the house closing. There has been some issues with my debit card, that when asked about did not get truly fixed, so I am still working on that. I hope if I still can't get it that someone there will be willing to help me out. Final note, I got some help from one of the secretaries, and I have to say she is just about one of the sweetest people ever.UPDATE: Best bank ever! They saw this review and called me to get my debit card fixed. I worked with Lisa (the above mentioned sweetest person ever), who got everything fixed for me. Very thankful for them working on getting everything in order!
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