Live Oak Bancshares Inc.
Client Reviews on Live Oak Bancshares Inc.
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Super quick and easy to open an account. Great customer service!
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Opened a savings account 6 months ago and am more than pleased. The whole experience has been flawless. I have not needed to speak with anyone at Live Oak Bank while depositing, transferring, or withdrawing funds! Also they notify me monthly on the first when interest is added to the account.
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I was Live Oak bank customer for 14 month with CD. Their communication is not the best and it seems that they have IT team on side lines, since my interest never posted on time to see on line. Also what kind of Internet banking doesn't have customer service on weekends? Before they did and now it came to nothing. My CD matured and I was promised that my new CD will be open right away after maturity date. Didn't see anything in computer so far. This bank gives best rate on CD, but compare with other bank I have it is not such a difference to go again with all this hassle. I started to consider to move my money to other bank
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Well I had a great and simple experience with Live Oak Bank they are very careful when opening an account on who you are which is a good thing? they seen to be very kind and most are very knowledgeable! The phone line is a little strange they seen to never answer BUT! you are called right back no longer than say five or ten minutes no big deal! CD rates are pretty hard to beat even with the big players! Live Oak ! Please! stay on top of your gain with CD rates especially the two year rates! you guys are a great! online bank! Some of these reviews are ridiculous!
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This bank is more hassles than it is worth. Loss Prevention closed my account stating that it was a suspicious account without evidence to support his claim. The bank froze my online access without a justifiable reason. The bank falsely claimed that an unknown individual called in about my account two months ago. I look forward to banking with an online institution that is more reputable, credible, and an equal opportunity financial institution in the near future.
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My wife has been trying for four days now to opening a new savings account and to invest in CD'S. At this point she has not been able to send some of the pictures they want or to get a live person full time until everything is completed. I do think some of the information and pictures they want is just made up by someone who is not qualified. Their phone service, computer programs. and security programs is just not there. They need some company to come in and put in an up to date system.. Probably good people trying to work an old system. Think positive
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Easy set up online. Easy funds transfer. Great rate. Will continue to do business here.
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We have tried contacting the bank for about a week about problems with accessing online banking. It's almost impossible to speak to anyone because of "high call volume." We have left several messages requesting a callback. Nobody ever calls back. When our CDs mature we will not renew them at Live Oak Bank or ever do business with them again. Horrible customer service.
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Have one CD, trying to open another. Same experience as all the other negative posts. Cannot access my account, told they have a new system. Customer service rep tried to make it happen from their end. Several hours later I received an authorization code and a different code on a separate e-mail. None of them worked. No return call so far. I will take a lesser rate and do business with a company that can keep me in touch with my investments.
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Great savings rate. Easy to set up online.
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