Client Reviews on Lightspeed POS Ottawa

Feedback:

DO NOT TRUST LIGHTSPEED! I can NOT stress that enough! Buyer beware!After shopping around for a while, I found Lightspeed and really liked the look of their system. They look like a solid POS, they manage employees and PO's, they even have a solid inventory management system. The main and only concern I had was that it would not integrate with our eCommerce platform MIVA. The Lightspeed sales rep I spoke with several times believed it connected to our e-commerce platform. To finalize the deal, the sales rep gave us till the end of the month (4 days) to sign up for a 20% discount. Since my company was already strongly considering Lightspeed, and he suggested we could work something out if there were problems, we signed a 3-year contract. One week later I received our integrations call to help us get up and running. Its at this time they tell me there is no support for our e-commerce platform. The system is completely useless to us without the connection to our eCommerce platform. Upon learning this, I try contacting my sales rep with no response for nearly a week. Finally, I receive an email from a "Customer Success Manager" saying he wanted to talk about what had happened. The call was short, he said he will investigate the problem and see if we can break contract. The following day he called back and said it looks like the sales rep never specifically said "We integrate with Miva" so we can’t break the contract without charging a fee. I felt this is acceptable as I knew there were credit card transaction fees that should be covered and such. Once asked how much, he said he would call back. The following day, I called for status check and at that time I’m told “We reviewed your case further and have decided to not charge a fee and not let you break the contract”. Basically we are stuck with a product that we do not want and cannot use for 3 years. I asked for a copy of the phone recordings which they denied access then said “none of those said they could integrate” I then asked to speak with this support person’s boss at which point he said, "I am the boss". Confused by this I asked if he was the owner of Lightspeed to which he replied, "No but the owner does not deal with customers". I thoroughly believe the sales rep knew they did not integrate with our e-commerce platform. I believe they purposely pushed to close the sale with vague promises “to work something out” just to get us to sign the contract and lock us in. Their performance and shady business practices leave very little to be desired and most of all point to how un-ethical this company truly is. Believe what I’m reporting. Do not trust this company-beware of anything they tell you and most of all if they push to close a deal quickly-odds are they are doing something shady and they will not be able to deliver what they promise.