Langley Federal Credit Union
Client Reviews on Langley Federal Credit Union
Feedback:
my boyfriend and I came in on a saturday with a million questions. the wait time was fast and they sat us down with a Ms. Emily S. she was the sweetest lady; answered every question we had and went above and beyond to make sure we left happy. langley needs to give her a raise! she does her job exceedingly well.
Feedback:
Loan rates here are comparable to NFCU if not better all around. I've used NFCU for over 20 years and decided to open another acct here after they gave me such a good loan rate on a vehicle purchase. Employees were very helpful and friendly. No crowds or lines either!
Feedback:
Everytime I make a car payment they have to call someone in collections holding the line up. The lady in collections over the phone is pure evil she talks over you, talks down to you, doesn't listen. It's was like talking to an ex-girlfriend that hated your guts that you've never met before
Feedback:
Great customer service on the phone every time i have called, wait time in branch has been excessive both times i went. Friendly employees.
Feedback:
Hilltop location is convenient and the staff here is friendly. Bank here frequently, at different times of day, hardly ever have to wait more than just a few minutes.
Feedback:
I had the account for about a year before I actually used it and just when I do start to use my business account the problems begin. 1st the lady that actually set up my account put in a invalid address which caused a issue when I wanted to check a balance on my card because when I gave my address the information didn't match because of the error that was typed in. 2nd I go to make a deposit one night and the atm not only takes my card and wouldn't release it but it also took my money. 3rd I go into the bank one day to make deposit and the teller after giving her my bank card and Identification card puts $650.00 in another person's business account and it's a good thing a got to my car and looked over receipt. They have some nice people that work there but not able to assist with some banking issue which was just trying to make transfers through my phone app and it wouldn't allow me to do so which causes me to have to go into the branch just to transfer from savings to checking on a business account and there aren't that many branches so its more of a inconvenience. My experience has been not good at all but my work for others.
Feedback:
Its run by a bunch of people that are always ready to leave for the day...
Feedback:
Great institution. Great guest service today at the Hilltop branch. Keep it up!!
Feedback:
They apply NSF fee for items posting same day if you make a deposit. They dont even give you until the end of the day.
Feedback:
Their website has very limited info on their business checking and says you have to contact a branch. When you CALL the branch, your call is redirected to their call center where they know little about business accounts. Despite 2 representatives assuring me I didn't need a personal account to open a business account, when I get to the branch, the rep there tells me not only do I need a business savings but also a personal savings just to open a business checking account.
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