About - lakeviewwholesale.com

Overall Feedback:

I still abhor this company however, I am updating that through the DFI (washington state) and BBB complaints they agreed to refund me $1,300 of the closing costs (we ultimately agreed to pay $2,700, before it randomly jumped to the $4,000). They essentially have said they have "missed opportunities" regarding their poor communication and customer service. Just outrageous. My insurance is changing companies, and my property taxes are due. I will be back if they follow suit with the other complaints and do not pay those.... or if I don't ever get my refund check... This company is the worst company to have to interact with. I don't know how they manage to hire everyone on the same terrible caliber, but just try to avoid them at all costs. Our loan was sold to them immediately after closing. We tried to refinance (FHA) with them since they already held the loan. Let me just say what an absolute nightmare. We were lead astray about the cash needed to close, and struggled to get any clarity on why it was changing, we had our loan delayed with closing by Kevin Shannon, and other employees (behind the scenes) at Lake View, closed 10 weeks and 2 days after we started the process (given timeline of 6-8 weeks). No supervisor has contacted us back, after we expressed concerns and complaints regarding the frustrations in dealing with the loan officer we were bestowed. We call and leave messages, we email, we email again, we ask for updates and no one responds. They delayed the loan refinance process by negligence and apathy (some former employee didn't do things right and no one followed up). I have emails that show the timeline, and all our attempts to contact them, and they also show the empty promises and assurances. How can a company still be in business with these poor practices? Just look at all of their BBB complaints, and google reviews, and yelp, and any review sight. He neglected to keep us informed, didn't follow up on the loan internally and told us everything was always "fine" and that his initial numbers would be correct in the end. SHOCKER, they were not, we were told $1,500 cash to close, and needed $4,000 in the end, we were given a reason for the change, but ultimately if we planned $1,500 and then needed 2.5 times that, we are lucky we had it. Kevin states he got us a slight lender credit for the nightmarish transaction. We are filing formal complaints with the state we reside in and BBB complaints. I am genuinely shocked they are still operational. The company as a whole seems to overload all of their staff, and while I don't think that is always an excuse for poor services, I think the company needs to be held responsible for their part in this experience.