Client Review on Kohler Credit Union - Saukville

Feedback:

Called to put a loan request through Saturday afternoon with my mother as a co signer. I was told they would back to me within 2 to 3 business days. On the 4th day, Thursday, I called to ask about it and I was told that no application was found and that they could do a new one with me. I said no because the first application had my mother's info on there to be a co signer. They then transferred me to a man named Josh who took his time on getting back to me. This morning he calls to tell me I was denied and when I asked if my mothers info was on there and he told me no. So in that case they went and sent through another application without my consent leaving yet another hard inquiry on my credit report. This loan was for an auto purchase as my current vehicle is no longer safe to operate. Being only 21 this is my first time going through these processes and KCU has done nothing but make this as difficult as can be. By the time this is over with I may be taking my banking needs elsewhere as this is not the first time I've had issues with this organization. Would never reccomend this bank to any of my friends and family.