Integrated Store Systems, Inc.
Client Reviews on Integrated Store Systems, Inc.
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Great, responsive customer service! Always friendly and happy to help. Never had a problem they couldn't solve. Highly recommended!
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I have been using ISS as my POS supplier for the last 10years. They are very personable and never leave me feeling like a "dummy" for not understanding tech-talk. They respond immediately to any concerns and have shipped me replacement equipment within 2 days when needed or even drove to my business the next day, when urgent care was needed. They are very professional and knowledgeable. Their pricing is fair, although I do hate it when the payment industry decides it needs to update software or equipment because computer needs are not cheap!
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An affordably priced system providing all the information we need to effectively run our business. The touch screen system is easy to learn and use which is especially helpful for our temporary/seasonal help. ISS support staff have always been fast to respond regardless of what day or time. I would recommend.
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I have been working with Integrated Store Systems (ISS) for 25 + years. We have used their Point-of-Sale/Inventory control (POS/IC) software and hardware systems, in three different business that I have owned over that period of time.Our businesses are in the convenience store, bar/restaurant, and general retail areas. ISS was fantastic to work with through the entire sales, implementation and support cycles, helping to insure that our requirements were fully communicated to them, so that they could propose the best solutions to meet our business requirements. ISS also built and sold us cost-effective, custom configured POS hardware solutions to complement their POS/IC software products.If I was to choose one area that was helped us the most, it is their implementation and support services. Their implementation and support team has great in-depth industry expertise working in retail and hospitality companies. That industry experience helped us to create and implement new business processes for our companies around the POS/IC Systems that we purchased from ISS, resulting in increased productivity and cost savings for our company. We estimate the cost savings and productivity resulted in project pay-back periods of 12-16 months after implementing the POS/IC systems in our companies.Another strength of ISS is that their support staff is always available. Our busiest times in our convenience stores is summer holiday weekends. If we ever had had a problem on summer holidays, they have always responded quickly to resolve our issues. ISS has my highest recommendation and I would willing to personally communicate with potential customers to relate my experiences working with them.
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Reliable equipment and great support when you need it... EG.
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We have three locations with PixelPoint POS systems from ISS, and have had them for the last 10 years. I can always count on prompt service, and can say that there have been almost no times since we've had their system that our POS has been down for any length of time. Having a reliable POS system is critical for our business, and their system has been extremely reliable.
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As a previous client, I would like to share my experience with this company. My first experience was with a pet supply company. We were in a growth mode and were needing a upgrade or replacement of our outdated P.O.S system. I was extremely pleased with the system that was offered and the price. I also appreciated the support, service and training that was offered. The system we purchased from them gave us the tools to expand our locations, improve our productivity and substantially increase our return on investment. Their staff was absolutely great, offering us a direct line of communication in the installation and ongoing operationsMy second experience was with a high volume supermarket with 20 registers and support system. Our store had a catastrophic failure of our operating system. We were faced with the critical replacement of a system that was severely damaged beyond repair by a lightening strike.The damage resulted in the closure of our store and subsequent loss of sales. I immediately reached out to this company and requested their assistance. They put their entire staff on the task of finding a replacement system, expediting the installation, the training of over 150 employees and the support to help us through the transition. As a result, we were able to minimize our losses and improve our operation. We were operational within days of my request. In addition, they showed us ways to streamline our operation and improve our bottom line. I would strongly suggest using this company for any of your P.O.S needs.
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Outstanding service.
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