Infuze Credit Union
Client Reviews on Infuze Credit Union
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Great service in the community and personally.
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Great place for loans, super friendly staff 😃
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This “Credit Union” does not care about its members. For the past couple years, they’ve lied, stolen, and treated their members poorly. I was an account holder with them for a majority of my life. I cancelled my account as of last October with them. I’d rather do business with a bank than these people. Multiple times in one month, every month, if my account dropped below $50 in checking, they would start automatically pulling $29 fees before I actually ever went negative, which would guarantee that I ended in the negative, which guess what? They charged more fees. So what should have been -$3.41 or similar will quickly end up $-100/or more. I had my car loan through them, after they way they poorly handled my account, I just payed the entire loan out. 3 months later, no title. These incompetent people didn’t think that my title to my vehicle, worth tens of thousands of dollars, was worth send to me requiring my signature, so naturally it was lost in the mail. They had the right address and information, so likely it was lost in the mail. Here’s the good part: I called them and demanded that the burden is on them to provide my title to me, as it should be. Pam Shipplett laughed at me over the phone with her cohort. They’re disgusting people with reprehensible business practices. My entire family has left that “business” and a lot of our friends have as well. And my warning to all of you would be to do the same. Ever since Cynthia Cole blew her way to the top, that place has gone downhill. They’re about the money, not the members. Open an account with Wells Fargo before you open one here, you’ll thank me for it later.
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I wish that it was possible to give zero stars, The treatment at the hands of the assistant manager Jenny(i) and Lori Lebeouf was appalling. I had my purse stolen while I was out of state, they managed to make the entire experience of replacing my debit card and closing my account way more difficult then it needed to be. In order to replace my card immediately it would cost me $50.00, to stop the payment on the checks that were stolen that would be another $40 something. The amount of money it was going to cost to protect my account was absolutely insane. Since then I've spoken to a few different credit unions/banks as I'm taking my business elsewhere and it seems no one else charges fees if your stuff is stolen and you provide the police report.Long story short, stay away....go the Navy Fed or USAA, or just stuff your money in a mattress it will probably be safer.
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I have had my eye on this bank for years, before I used to bank with Bank of Crocker, until the refused to cash a check, I wrote with them for a camping trailer I bought on let go. I got a really nice deal on it too. I had the money in the bank, and they told him they were waiting to make sure all my charges came out, before they would honor this check, needless to say, the man was about to call the sheriff, and wanted his trailer back. I got rid of the bank, opened an accout with infuse, I am treated with way more respect, than Bank of Crocker! This bank rocks!
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Absolutely LOVE Infuze CU! Great rates, low fees and a fantastic member service department! They are always nice and ready to help! I've been a member since I was 7 years old and I couldn't be happier. :)
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Terrible place. If you want your money stolen....go here. Other than that stay clear.
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